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Refund policy

The OneofOne Guarantee

Every order is made to order. If it arrives wrong, damaged, or gets lost in transit — we fix it. Full refund or free replacement, no questions asked.

What's covered:

  • Wrong item sent
  • Arrived damaged
  • Lost in transit

What's not covered:

  • Change of mind
  • Wrong size ordered

How to claim: email hello@theoneofone.uk with your order number and a photo if it's damaged. We reply within 48 hours. Refunds land back on your original payment method within 5 to 10 working days.