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The OneofOne Guarantee

If something goes wrong on our end, wrong item, damaged, or lost in transit, we sort it. Full refund or replacement, no hassle.

How to claim

  1. Email hello@theoneofone.uk with your order number. If it arrived damaged or wrong, add a photo.
  2. We reply within 48 hours and send a replacement or refund your order in full. Your choice.
  3. Refunds go back to your original payment method. Banks usually show it within 5 to 10 working days.

Returns

We don't do returns unless it's damaged goods. Wrong, damaged or lost in transit: full refund or replacement, no hassle.

Delivered tracked

Production takes 1 to 3 working days, then tracked air freight to your door. UK 5 to 14 days, Europe 8 to 12, US and Canada 10 to 15, Australia and New Zealand 9 to 14.

Questions before you order? Message us on Instagram @oneofonecllub or email hello@theoneofone.uk.

Support

Frequently asked questions

Quick answers on sizing, delivery and the guarantee.

sam.john.creates gloriadelre longevitypenguin
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Do you ship to my country?

Yes. We ship worldwide, tracked. Shipping is calculated at checkout from your address. Ten countries and counting so far.

How long does delivery take?

1 to 3 working days in production, then tracked air freight. UK 5 to 14 days, Europe 8 to 12, US and Canada 10 to 15, Australia and New Zealand 9 to 14.

What if it arrives damaged or wrong?

That's on us and we sort it. Email hello@theoneofone.uk with your order number and a photo. Full refund or replacement, no hassle.

Can I return or exchange it?

We don't do returns unless it's damaged goods. Wrong, damaged or lost in transit: full refund or replacement, no hassle. Email hello@theoneofone.uk with your order number and a photo.

How does the sizing run?

Oversized. The model is 6'1" and wears a medium. Size down for a closer fit, or message us before you order and we'll help you pick.

Where's my tracking link?

It lands in your inbox the moment your order ships. Can't find it? Open your account or message us with your order number.